Senior Engineering Manager Twilio’s Conversational Agents

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next&nbsp; Senior Engineering Manager in Twilio’s Conversational Agents Organization</p> <p><strong>About the job</strong></p> <p>The Conversational Agents Organization at Twilio is building the bridge between AI agents and the Twilio platform. We are seeking a Senior Engineering Manager to lead the Agent Implementations team. This role will lead the team responsible for building and operating best in class agents that power Twilio’s own business workflows. If you’re interested in helping spearhead Twilio’s internal AI transformation this role is for you!&nbsp;</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>Lead</strong> the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.</li> <li><strong>Build</strong> and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation.</li> <li><strong>Collaborate</strong> across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.</li> <li><strong>Cultivate</strong> a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.</li> <li><strong>Drive</strong> operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.</li> <li><strong>Acquire</strong> new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p>&nbsp;</p> <p><strong>Required:</strong></p> <ul> <li>5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)</li> <li>3+ years of experience directly supervising teams of engineers across different disciplines.</li> <li>Experience fostering a culture of technical excellence and guiding a team through technical design decisions</li> <li>Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.</li> <li>Strong customer focus, our feedback loop with customers will be very tight</li> <li>Excellent written and verbal communication skills.&nbsp; Our ideas will only be as good as our ability to share them.</li> <li>Passion for emerging technologies and staying up to date on their latest developments&nbsp;</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Experience building a product from idea to product market fit (zero to one).</li> <li>Experience leading the development of products or features which leverage LLMs</li> <li>Builder at heart.&nbsp; Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.</li> </ul> <p>&nbsp;</p> <p><strong>Location</strong></p> <p>This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.</p> <p>&nbsp;</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><br><br></p> <p><strong>Compensation</strong></p> <p><em>*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.</em></p> <p>&nbsp;</p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200.00 - 259,000.00.</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360.00 - 274,200.00</li> <li>Based in the San Francisco Bay area, California: $243,680.00 - 304,600.00&nbsp;</li> </ul> <p>&nbsp;</p> <p>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</p> <p>&nbsp;</p> <p>The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.</p> <p>&nbsp;</p> <p><strong>Application deadline information&nbsp;</strong></p> <p>Applications for this role are intended to be accepted until May 25th, 2026, but may change based on business needs.&nbsp;</p> <p><br><br></p><div class="content-conclusion"><p><strong>Twilio thinks big. Do you?</strong></p> <p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.</p> <p>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a></p> <p><strong><span style="color: rgb(255, 255, 255);">.</span></strong></p> <p><strong>Stay alert to recruitment fraud</strong></p> <p>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @<a href="http://twilio.com">twilio.com</a> email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.<br><br><span style="color: rgb(255, 255, 255);">.</span><strong> </strong></p> <p><strong>Twilio is proud to be an equal opportunity employer.</strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div>