About the role
<div class="content-intro"><p><strong>Who we are </strong></p>
<p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p>
<p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p>
<p><strong>Hiring and how we work</strong></p>
<p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! </p>
<p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. <br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p>
<p>Join the team as Twilio’s next Software Architect, (L6).</p>
<p><strong>About the job</strong></p>
<p>This position is needed to define and drive architectural vision, strategy, and alignment across multiple products and domains at company scale.</p>
<p>As a senior-most technical leader, you’ll set long-term technical vision, establish architectural guardrails, and ensure coherence across distributed systems and platforms. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and elevate the technical standard for Twilio company-wide.</p>
<p><strong>Responsibilities</strong></p>
<p>In this role, you'll:</p>
<ul>
<li>Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.</li>
<li>Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.</li>
<li>Solve the most complex, ambiguous technical challenges at platform and company-wide scale.</li>
<li>Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.</li>
<li>Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.</li>
</ul>
<p><strong>Qualifications </strong></p>
<p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p>
<p><strong>Required:</strong></p>
<ul>
<li>15+ years of experience designing and scaling distributed systems and platforms.</li>
<li>Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level.</li>
<li>Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.</li>
<li>Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.</li>
<li>Proven record of mentoring senior engineering talent and elevating organizational standards.</li>
<li>Exceptional written and verbal communication, influence, and leadership skills.</li>
<li>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).</li>
</ul>
<p><strong>Desired:</strong></p>
<ul>
<li>Experience in cloud-native, multi-region systems and architecture patterns.</li>
<li>History of driving adoption of engineering standards across multiple business units or product lines.</li>
<li>Experience with observability, platform capabilities, and data architecture at scale.</li>
<li>Open-source project leadership or significant external technical impact.</li>
<li>Prior experience in high-growth SaaS, communications, or platform companies</li>
</ul>
<p><strong>Location</strong></p>
<p><em> </em>This role will be remote, and based in India (Karnataka, Telangana, Maharashtra, Delhi, Tamilnadu).</p>
<p><strong>Travel </strong></p>
<p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p>
<p><strong>What We Offer</strong></p>
<p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p><div class="content-conclusion"><p><strong>Twilio thinks big. Do you?</strong></p>
<p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund">positive change in their communities</a> by supporting their volunteering and donation efforts.</p>
<p>So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions.</a></p>
<p><strong><span style="color: rgb(255, 255, 255);">.</span></strong></p>
<p><strong>Stay alert to recruitment fraud</strong></p>
<p>We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @<a href="http://twilio.com">twilio.com</a> email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.<br><br><span style="color: rgb(255, 255, 255);">.</span><strong> </strong></p>
<p><strong>Twilio is proud to be an equal opportunity employer.</strong> We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p></div>